Question 1

How do I book?

Accepted Answer

Message the salon bot on Telegram or the connected Instagram/WhatsApp and follow the prompts.

Question 2

How do I cancel?

Accepted Answer

Tell the bot you want to cancel, or use the mini app if the salon enabled it. Owners can cancel from the dashboard.

Question 3

Where is ManicBot support?

Accepted Answer

Platform agents use the support ticket console. If you are a salon client, contact that salon’s bot.

Question 4

How many masters does my plan include?

Accepted Answer

Start allows one master, Pro up to five, Studio is unlimited for masters (see Billing). Limits apply to staff dashboards, not to how many clients can book.

Question 5

Why is Instagram/WhatsApp messaging delayed?

Accepted Answer

Meta channels enforce messaging windows. After a quiet period the bot may need a fresh client message or an approved template. Tune greetings and reminders within channel rules.

Question 6

I forgot my web password

Accepted Answer

Use Forgot password on the sign-in screen and check spam. Make sure you use the same email you registered with.

Question 7

Where is client data stored?

Accepted Answer

Tenant data is isolated in ManicBot infrastructure. Salon owners remain responsible to their clients under local law; for erasure requests follow your salon policy and involve platform support for bulk technical actions.

Poradniki i odpowiedzi

Artykuły

Rezerwacja i anulowanie

Dla klientek

Salon i usługi

Panel stylistki

Panel web i logowanie

Kanały i media

Plany i płatności

Wsparcie i zgłoszenia

Administracja platformy

Częste pytania